Discovery Layer · Third Sector Infrastructure · #NoCommunityLeftOffline
A fully accessible website for your organisation, in under 10 minutes. Free.
Community Switchboard is the discovery and participation layer of Community Stack, giving every charity, grassroots group, and third-sector organisation a credible digital presence and a trusted pathway to be found.
Because participation should never be determined by digital access alone.
Launching April 2026
The scale of exclusion is bigger than most people realise.
3.8 million
people in the UK lack essential digital skills for everyday life.
UK Government – Digital Inclusion Action Plan
2.8 million
people in the UK have no internet access at all.
Ofcom – Digital disadvantage in the UK
1.7 million
UK households don't have internet access at home.
UK Parliament POST – Digital Exclusion
8%
of internet users say they lack confidence online.
Ofcom – Digital disadvantage in the UK
49%
of disabled people say poor accessibility has put them off donating online.
Charity Times – disabled donors and accessibility
71%
of disabled customers will leave a website that's difficult to use.
Click-Away Pound Report
When services can't be found, support doesn't reach the people who need it most.
Most community support is real, but invisible.
The third sector is doing essential work in every town, estate, and rural village, but discovery is fragmented.
People rely on social media, word of mouth, outdated directories, and luck.
Organisations rely on volunteers who don't have time, money, or technical support to keep a website current and accessible.
Switchboard exists to make participation and support discoverable, as infrastructure, not as marketing.
Zero-Barrier Entry
If you can fill out a form, you can launch a credible website.
Switchboard removes every barrier between a charity and a professional, accessible presence. No templates to fight with. No developers. No complexity. No ongoing maintenance burden.
Website live in under 10 minutes
Accessibility-first layouts as default
Visible and discoverable through Switchboard's participation index
Free tier for every organisation
Designed for low digital confidence and time-poor teams
The discovery and participation layer for social infrastructure
Community Switchboard is the digital front door to civic, third-sector, and community participation, enabling people, organisations, and institutions to discover, access, and engage with trusted services, programmes, and ecosystems.
Not a...
Not a website builder.
Not a marketplace.
Not a directory in isolation.
It is...
Shared infrastructure designed to reduce exclusion, strengthen visibility and access, connect organisations into ecosystems, and support resilience over time.
A unified access point for discovery
Unified discovery
A single trusted access point to find organisations, services, events, and opportunities.
Inclusive by default
Built for low digital confidence, accessibility needs, and real-world decision-making.
Trust and legitimacy
Organisations can carry trust signals and verification pathways (aligned with Community Engine and standards).
Local and scalable
Discover what's near you, or navigate thematic hubs and national campaigns.
National Campaign
#NoCommunityLeftOffline
We are leading a national campaign to ensure every community organisation, especially in rural and underserved areas, can be found, supported, and accessed. This is not about "digital transformation theatre". It is about infrastructure: visibility, accessibility, and participation.
Rural digital inclusion and regional access
Accessibility as baseline infrastructure
Making local support discoverable by need, not by network
Reducing burden on volunteers through shared infrastructure
What you get from day one
Baseline launch capabilities (Year 1)
Organisational presence
Microsites-as-Infrastructure
- Mobile-first, responsive presence
- Accessibility-first layouts
- Switchboard-branded microsite (Free tier)
- Events and booking links
- Volunteer sign-up forms
- Donation integration + Gift Aid (where available)
- Local SEO optimisation
- Basic analytics dashboard
Discoverability engine
Participation Index
- Search by geography and service radius
- Search by need and category
- Filters for accessibility requirements
- Language and cultural provision
- Availability and opening times (where applicable)
Ecosystem hubs
Coordination Infrastructure
- Shared calendars
- Cross-organisation collaboration pathways
- Collective campaigns and amplification
Accessible online now, built for offline access next
Switchboard is designed as multi-channel infrastructure. Web access is the baseline. From Year 2, we expand to offline-first pathways so people can discover support without needing modern devices or constant internet access.
Now
Web-first discovery and accessible microsites
Next (Roadmap)
Local numbers, voice navigation, SMS discovery, multi-language support
Roadmap to inclusive infrastructure
April 2026
Baseline Launch
Presence layer, core discoverability, hubs (Phase 1), jobs/volunteering basics, knowledge base, campaigns (Phase 1)
Q3 2026
Expanded Capabilities
Expanded fundraising + Gift Aid, project showcases, volunteer pipelines, community-contributed knowledge
Q4 2026
Collective Tools
Collective grant board, lightweight operational tools, amplified campaigns
2027
Inclusive Infrastructure
Resource sharing, advocacy coordination, impact intelligence, offline access (voice/SMS), assistive AI (transparent, non-directive)
Pricing designed for inclusion, not distortion
Pricing reflects capability and stewardship support — not exclusion. All organisations remain discoverable. Tiering affects capability and priority placement, not eligibility.
Free
£0
Core presence and discoverability
Basic
£10/month
£100/year
Enhanced features and priority support
Premium
£30/month
£300/year
Advanced tools and analytics
Platinum
£50/month
£500/year
Full capabilities and dedicated support
Enterprise
£1,000/year
Custom solutions for large organisations
Impact intelligence without control
Switchboard contributes to ecosystem insight to help coordination, inclusion, and resilience, without becoming extractive or distortive.
Metrics will focus on
- Service reach and participation
- Volunteer engagement
- Digital inclusion journeys
- Collaboration health across hubs
- Gap analysis and coverage mapping
"Participation should never be determined by digital access alone."
Mercedes Moxon Greenfield - Co-Founder & CTO
Launch your organisation's accessible presence, coming April 2026
If you're a charity, grassroots group, or third-sector organisation, Switchboard gives you a credible, accessible, discoverable website in under 10 minutes, free.